Stock, deals, messages, contracts, the service centre, payments and the website — one system, with an agent that sees across all of it and acts. Not a DMS with a chatbot bolted on.
Legacy dealer software is modules stitched together with integrations that drift. VIA is one data model from first enquiry to delivered car. Nothing to sync. Nothing to reconcile at month-end.
Acquisition to delivery. PPSR, odometer history and recall checks run themselves — not an errand before a sale.
A trade-in is appraised on the record, wholesale offers come back to the same screen, and the car that arrives carries its history with it. Sourcing is a workflow, not a text thread.
Enquired, confirmed, sold, delivered — with gross and commission moving on every card. Not a spreadsheet someone updates at 5pm.
Statutory wording, cooling-off and disclosure inside the document. Sent, signed and settled without leaving the platform.
Gross, commission and holding cost per car, computed off the ledger — not assembled overnight.
The buyer's own Garage — every document, every message, one link. "Can you resend that" stops being a phone call.
Write the car up once and the platform carries it out — the ad queue, where every listing is up, and AI-drafted ads that start from the car's real record, not a blank page.
Commission, stock ageing, market position — current by definition, because it is the same numbers everyone else is working from.
Booked online against real availability, licence sighted before a wheel turns, and every drive tracked out and back. The car is never simply "gone with someone".
Four logins for the back office is the same problem as four systems for the front.
Every staff calendar in one place, with booking links that drop a test drive or appraisal into the right person's day.
The inbox lives in the platform, so the message about a deal sits on the deal.
Notes, tasks and internal comms beside the stock and deals they are actually about.
Everything that needs a manager waits in one place with its reason attached. Approving takes one action — and anything refused says why, on screen, not in a log.
Each person connects their own mailbox and works it in the platform — so the promise made by email happens where the team can see it.
How the platform works, by team, plus the policies the dealership publishes to customers — one screen, ready on a new starter's first day.
A deal is mostly conversation. VIA keeps every word of it where the deal is — not on somebody's personal phone.
Two-way SMS runs against the vehicle and the deal. The whole thread stays on the record, visible to the team — picking it up mid-conversation takes a scroll, not a handover.
Email, text, web enquiry and walk-in resolve to the same person. The question is what was said — never who they spoke to last.
A reply, a booking or a payment reaches the right person's device the moment it lands. Nobody sits refreshing a screen.
Acceptance was never the hard part. Attribution is. A terminal receipt, a bank line and a spreadsheet, matched by a person a fortnight later. In VIA a payment is an event on the record it belongs to, written the moment it clears.
The car, the contract, the balance owing, the invoice and the books all read that one entry. Nothing keeps its own copy, so nothing can disagree with the customer.
Every figure comes from where it was decided. The customer holds the contract and the invoice at once, and the two do not get to drift.
Payment, invoice and unit profit are one record. A variance is raised with its reason and left for a human — never silently adjusted to balance.
Sales, costs and supplier bills post into the dealership's own Xero with the used-car GST margin treatment already applied — not corrected at BAS time.
A repairer's invoice arrives by email, is matched to the car and posted as a real cost. What cannot be matched with confidence waits for a person — not for the nearest plausible car.
Created, then released — release demands a fresh second-factor challenge from the person doing it. Amounts are held to the cent, and a retry on a slow network cannot pay twice.
Service is where the re-typing happens: booking in a diary, quote in a text message, approval in a phone call nobody wrote down, invoice in the accounting package. VIA carries the whole job on one record — and a workshop can run on it without selling a single car.
By staff, or by the customer against the workshop's real availability. One booking record either way — and it cannot offer an hour nobody is there.
A customer's car, or a car in stock being prepared. The same card serves both, and refuses to open against neither — recon costs on a car the dealership never bought is how margin disappears.
Parts and labour as separate authorisable items, priced off the workshop's own shelf. Totals are computed here, never accepted from the screen — it is the number a customer is being asked to authorise.
A private link to their quote and only theirs. No account, no app. Re-send after an edit and the old link dies.
Pads yes, cabin filter no — two separate facts, because that is what the technician needs and what a dispute turns on. The workshop watches it land, and can see whether the quote has even been opened.
Change a price after approval and that line has to be authorised again. The others stand. A customer approved a number, not a row in a database.
Completing the job draws them out of inventory in the same action, and flags low stock off the same movement. No Saturday stocktake.
Raised from the authorised lines — the customer is billed for what they approved. Service history stays on the vehicle and the next reminder schedules itself.
Recon is where used-car margin leaks, for a dull reason: three quotes means phone calls nobody has time for, so the job goes to whoever answered. VIA turns the dealership's own repairer list into a standing marketplace.
Walk the car and photograph what is wrong. VIA works out which trade each one belongs to — panel, paint, glass, wheels, trim, mechanical.
Each section reaches the right trades on the channel that repairer actually reads, carrying only their photographs. No repairer is asked to log into anything.
A reply to the text, an emailed PDF, a photo of a handwritten docket. Quiet ones get chased. Stale ones expire, so last month's price can never win today's job.
The whole car's progress on one line. What lands in the costs is the invoiced amount, never the quote — a quote is an opinion, only an invoice is money.
A single-use link, their own details confirmed by them — and nobody gets paid until someone has rung a number the dealership already held. That call is the control against payment-redirection fraud.
Every awarded job posts against that car the moment it is invoiced. Gross per unit moves in front of you instead of arriving as a surprise after the sale.
Most "AI" in dealer software is a search box wearing a friendly avatar. VIA runs on the same permission system your staff do: it proposes what to do next, and a human confirms the ones that matter.
It can do that because there is one database underneath. An agent bolted onto seven integrated systems can only ever tell you what one of them thinks.
It is what it may do without asking, and whether you can find out afterwards. Those two answers are the whole product. Here are ours.
No privileged back door. VIA acts as the person who asked, under their permissions. An agent with more access than any human in the building is an audit finding waiting to happen.
It acts alone where a mistake is cheap to undo — a note, a task, chasing a quote. Payments, contracts, permissions and anything a customer will see are proposed and wait.
One queue, for the people who can approve it: what it wants to do and why. Approving is one action. Nothing fires because a screen was left open.
Every step is checked against the same rules on its own, so a permitted action never becomes the on-ramp to one that needed a human.
Proposals raised, fixes applied, alerts sent — one chronological view. Not a log file somebody has to know how to read, and never a black box.
Metered per dealership with a ceiling, so an assistant cannot become an invoice. At the ceiling it says so, rather than quietly getting worse.
Most dealerships run their site as a second business: a web company holds it, stock arrives on a feed, and the price on the page is last Thursday's. In VIA the public pages read the records the portal does. The site is a view of the stock board, not a copy of it.
Each dealership gets one. Staff learn a single place on day one, and they are still going there in five years.
Change a price in the portal and the site has changed. No feed, no overnight sync, no window in which the two disagree.
Threaded to that vehicle and that person, on the deal board, with a salesperson assigned. Not an anonymous email somebody eventually forwards.
Documents, service history, quotes waiting on them, contracts. The dealership stops being the filing cabinet.
Test drives and service appointments taken against real availability, into the right person's day. Licence capture happens at the yard — nothing about a licence is collected online.
We do not register domains, host mail, write your copy, migrate an existing site or carry its rankings across. Every dealer hears that before they decide, not in month six.
The comparison that matters is not a feature list. It is what happens the day something changes.
Checked at acquisition and again before delivery, with the certificate held against the car.
Every reading records who and when. A decrease is refused, not flagged, until a manager reviews it.
Cooling-off, disclosure and buyer notices live in the document, not in a form someone remembers to attach.
Who changed a price, who approved a deal, who sent a contract. A permanent record, not a reconstruction.
VIA runs one store or a group — without ever mixing them.
Each dealership runs on its own portal with its own records and its own rules. Nothing your store learns is pooled, shared or aggregated for anyone else.
Setup begins with your actual stock, staff and customers — and the platform keeps checking the setup against real records until it is genuinely complete.
Who may approve what, how the store communicates, where the lines sit — set once by the owner, enforced by the platform, with every refusal explained.
No slideshow. We load real cars from your yard into your own instance and show you the platform working — including the parts that are not finished, which we will point at ourselves.
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